At Noor Software Solutions, we value every project and strive to handle each task with sincerity and professionalism. We aim to adhere to the conditions and terms outlined in our proposal. If, at any point during the development process, you are not satisfied, you may request a refund.

Website or web application

Cancellation of a project is only possible within 3 days of signing the project agreement. If a refund is applicable, it will be issued within 15 days of the claim.

If a client is unsatisfied and wishes to postpone a project midway through development, a refund may be considered within 30 days from the date of the first installment. The refund will be processed after deducting the hourly charges for the work completed by our team.

In the unlikely event that our team does not meet any of the specified requirements outlined in the agreement, a partial refund may be considered. This refund request must be submitted within 30 days from the date of the initial installment. The refund amount will be determined based on the time required to complete the specific task.

Please note that if additional requirements are added verbally, in writing, or through any other means after the project has commenced and the initial requirements have been submitted and approved by you, this clause regarding refunds will not be applicable. It is essential to ensure that all requirements are communicated and finalized before the project begins to avoid any discrepancies.

Web hosting

Payments for web hosting services, whether current or past months are non-refundable, even if unused. Web hosting accounts are set up from the date of your order and allocated a limited amount of server resources based on your purchased plan.

If you order a hosting account but do not use it, payment will still be due. Accounts with payments that are 15 days past due will be suspended.

Hosting billing cycles continue until a cancellation notice is received in writing. If hosting was paid up to 12 months in advance and canceled before the expiration date, a refund will be issued for the unused months.

Refund requests

To initiate a refund request, we kindly ask that you contact our customer support team within 30 days from the start date of the service.

Please note that in order to process your refund, we may require valid reasons for the request to ensure a fair and transparent evaluation. Our team will guide you through the necessary steps and provide any assistance needed during this process.

Refund process

Upon receipt of your refund request, our diligent team will promptly review and assess its eligibility.

If your request meets the necessary criteria, we will proceed with processing the refund within 7-10 working days, utilizing the original payment method employed during the purchase.